IT End User Support Analyst II — Global Service Desk
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2026-08-20
Listing for:
Certara
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Certara is seeking an IT End User Support Analyst Level 2 to join our Sheffield team, delivering frontline triage, troubleshooting, and resolution for production IT issues. You will work closely with Level 1 and Level 3 teams, manage tickets, and provide onsite support for the Sheffield office including hardware deployments and meeting room technology.
You should have 3+ years in IT Service Desk or End User Support, experience with Windows/macOS and Microsoft 365, and a strong focus on customer
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