Service Sustainability Lead

Role

Title:

Service Sustainability Lead

Rate:
Inside IR35: £425.00 - £460.00

Location:

Hybrid working 3 days onsite per week Sheffield

We're seeking an experienced Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio.

This is a highly visible role where you'll work across Technology, Operations, Cyber Security, Risk, Change, and Business teams to reduce operational risk, strengthen service performance, and deliver measurable improvements in service sustainability.

• Own and deliver the Service Sustainability Programme (SSP) roadmap, creating a prioritised backlog focused on resilience, technical debt, controls, monitoring, recoverability, and obsolescence.
• Lead delivery across multiple teams and stakeholders to drive remediation and continuous improvement initiatives.
• Establish and manage programme governance, including steering committees, delivery forums, RAID management, and executive reporting.
• Ensure services meet operational resilience and control requirements, maintaining audit readiness and managing remediation activities.
• Track and report programme benefits, including service availability, incident reduction, disaster recovery compliance, and technical debt reduction.
• Influence senior stakeholders to secure priorities, funding, resources, and timely decision-making.
• Drive a culture of proactive risk management and operational excellence.

• Service Sustainability Programme roadmap and remediation backlog
• Service health dashboards, KPI/KRI reporting, and executive updates
• RAID logs, dependency plans, and governance reporting
• Resilience artefacts including DR testing outcomes, runbooks, monitoring coverage, and support models
• Control enhancement plans with clear ownership, milestones, and audit evidence

• Strong programme or portfolio management experience within technology environments.
• Expertise in planning, governance, RAID management, dependency management, and delivery tracking.
• Experience driving complex transformation or service improvement initiatives.
• Proven ability to track and demonstrate business value and benefits realisation.

• Strong understanding of operational resilience, disaster recovery, business continuity, and recoverability concepts (RTO/RPO).
• Experience managing control frameworks, audit requirements, evidence gathering, and remediation plans.
• Ability to prioritise delivery using a risk-based approach.

• Exceptional communication skills with the ability to engage and influence senior stakeholders.
• Experience facilitating cross-functional teams and resolving competing priorities.
• Ability to translate technical, risk, and control requirements into actionable delivery plans.
• Comfortable working with infrastructure, cloud, application, and service management teams.

• 7+ years' experience in technology delivery, service management, resilience, transformation, or operational risk programmes.
• Experience with in regulated industries, particularly financial services.
• Programme management qualifications such as PRINCE2, PMP, or Agile certifications.
• ITIL certification or strong service management knowledge.