Senior IT Engineer

At Vivedia, customers, partners, and colleagues rely on secure, reliable technology to deliver services during some of life's most important moments. Whether supporting internal operations, customer-facing systems, or the infrastructure that underpins our products and services, technology needs to be available, protected, and capable of supporting the business as it grows.

• Act as the highest technical escalation point for complex infrastructure, cloud, identity, and support issues across the technology estate
• Provide technical guidance, coaching, and support to IT Support Engineers, helping improve capability across the team
• Maintain ownership of vulnerability management activities, ensuring security risks are identified, prioritised, and remediated appropriately
• Lead patching and update activities across systems and services, maintaining compliance and reducing operational risk
• Administer and optimise core security technologies, ensuring protection remains effective across devices, systems, and services
• Support the investigation and resolution of security incidents, ensuring lessons learned are captured and improvements implemented
• Operate access assurance processes across Microsoft 365, Entra , AWS, and related systems, ensuring access remains appropriate and controlled
• Coordinate phishing simulation programmes and support security awareness activities across the business
• Contribute to the delivery of IT projects and technology improvements, helping ensure solutions are secure, supportable, and aligned to business needs
• Maintain technical standards, documentation, and operational processes that support consistent and effective service delivery

• Significant hands-on experience in IT support, infrastructure, cloud, or systems administration environments
• Strong practical knowledge of Microsoft 365, Entra , Intune, Windows administration, and endpoint security technologies
• Experience working with vulnerability management, patching, identity management, and operational security controls
• Experience delivering or contributing significantly to infrastructure and technology projects
• The ability to diagnose and resolve complex technical issues through to a successful conclusion
• Experience supporting or mentoring less experienced technical colleagues
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Confidence working independently, exercising sound technical judgement and taking ownership of outcomes
• A proactive approach to security, reliability, continuous improvement, and service quality

Desirable:
Relevant IT or infrastructure qualifications (e.g. networking, security, or systems administration), or equivalent practical experience