Technology Solutions Lead

Contract Type: Permanent
Hours: 37.5 hours per week
Salary: £50,000 per annum
Travel: Occasional UK travel as required

Join Etio and Help Improve Education Worldwide

At Etio, we help governments, institutions and education systems improve outcomes at scale.

Formerly the government services arm of Tribal Group, we combine deep sector expertise with practical delivery to support education reform, workforce development, benchmarking, school improvement and system transformation. Our work helps create better opportunities for learners, educators and communities across the world.

We are looking for a Technology Solutions Lead to join our Technology & Digital team. This is an exciting opportunity for an experienced digital professional to play a pivotal role in shaping and supporting the technology platforms that enable our programmes, services and operational delivery.

The Technology Solutions Lead is responsible for coordinating and evolving the technology solutions that support Etio's programme delivery and organisational operations.

Working within Etio's Technology & Digital framework, you will lead the mobilisation of new technology solutions, oversee existing platforms, and ensure systems continue to meet changing business and programme needs.

You will act as the key link between programme teams, delivery stakeholders, technology suppliers and Etio's central Technology & Digital function, ensuring solutions are effective, secure, scalable and aligned with organisational priorities.

The role combines strategic oversight with hands-on platform knowledge and includes line management responsibility for the Digital Platforms Administrator.

• Lead the mobilisation and implementation of technology solutions supporting programme and organisational delivery.
• Translate business and programme requirements into effective technical solutions.
• Facilitate stakeholder engagement and requirements-gathering activities.
• Coordinate delivery across internal teams and external suppliers.
• Ensure solutions are secure, scalable, integrated and aligned with business objectives.
• Manage risks, dependencies and technical challenges throughout implementation.

• Maintain oversight of technology solutions throughout their lifecycle.
• Manage and improve change control and governance processes.
• Assess, prioritise and coordinate change requests.
• Monitor platform performance, adoption and user satisfaction.
• Identify opportunities to improve systems, processes and service quality.
• Work with Technology & Digital teams to evolve or retire solutions where appropriate.
• Line manage the Digital Platforms Administrator.
• Support performance, development and workload management.
• Provide coaching and guidance to build capability within the team.
• Act as an escalation point for platform and service-related issues.
• Maintain hands-on knowledge of key platforms and undertake configuration work where required.

• Manage relationships with technology suppliers and implementation partners.
• Coordinate supplier activity and monitor performance against agreed objectives.
• Support procurement and commissioning activities where appropriate.
• Ensure supplier outputs meet business and technical requirements.

• Collaborate with Data & Insight teams to define reporting requirements.
• Support the development of reporting, dashboard and data solutions.
• Promote strong data quality, consistency and governance practices.
• Ensure stakeholders have access to reliable information to support decision-making.

• Ensure solutions comply with UK GDPR, accessibility standards and security requirements.
• Apply organisational governance standards across supported platforms.
• Support assurance, testing and security review activities.
• Maintain appropriate controls for access management, auditability and business continuity.

• Act as a trusted advisor to programme leaders and stakeholders.
• Present recommendations, risks and options clearly to both technical and non-technical audiences.
• Build strong working relationships across Etio's…