Enterprise Integration Product Manager

Role

Title:

Enterprise Integration Product Manager

Location:

Sheffield
Work Setup: 60% office 40% home
Duration: 31/05/2027
Rate £490 - £538
CONTRACTOR MUST BE ELIGIBLE FOR BPSS
UMBRELLA
Role

Description:

Principal responsibilities:

Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience.
Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.

Shape and priorities demand using transparent criteria (risk reduction, service stability, regulatory requirements, cost, and customer impact).
Set and maintain standards and reference patterns for:
IBM MQ (configuration baselines, connectivity patterns, TLS/mTLS, authorization, auditing/logging).
ACE (integration patterns, deployment/runtime standards, operational governance).
ITX (map governance, version control, runtime deployment and controls).
ITM/Instana (monitoring coverage, alert policy, dashboards, noise reduction standards).
Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
Maintain product documentation and service catalogue entries, ensuring clarity on "what's supported" and "how to consume".
Be accountable for service health outcomes: availability, stability, performance, capacity and resilience.
Define and track SLIs/SLOs and KPIs (incident trends, MTTR, change failure rate, platform performance indicators).
Drive operational excellence through:
Major incident review leadership and root cause elimination
Problem management, reliability engineering initiatives and runbook maturity
Ensure DR/HA expectations are defined, tested, and evidenced.
Success measures (example KPIs):

Reduction in high-severity incidents and repeat issues; improved MTTR.
% estate on supported versions (MQ/ACE/ITX) and patch/vulnerability compliance within agreed timelines.
Monitoring/observability coverage via ITM/Instana; reduced alert noise and increased actionable alert rate.
Demonstrable cost optimization (license efficiency, consolidation outcomes).
Delivery of roadmap commitments on time with clear consumer satisfaction feedback.

Skills & experience:

Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment
Deep knowledge of IBM MQ and solid working knowledge of ACE, ITX and observability tools (ITM/Instana or equivalent).
Proven track record in platform lifecycle management (upgrade programs, standardization, deprecation, tech debt).
Strong operational mindset: incident/problem management, capacity planning, resilience (HA/DR), SLI/SLO-based performance management.
Strong stakeholder management and ability to influence across multiple teams and senior stakeholders.
Experience managing large-scale, multi-region deployments of messaging/integration/observability platforms across multiple geographies and time zones, including operating model alignment (follow-the-sun support), standardization across regions, and managing regional regulatory/latency constraints.
Proven delivery experience with IBM MQ in a complex enterprise estate (hundreds/thousands of queue managers or large application population)

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