Virtual Technology Subject Matter Expert; SME

Sheffield, United Kingdom | Posted on 09/07/2026

Work Location:

3 days Hybrid (Sheffield office)

Country: UK

We are seeking a highly talented and motivated Virtual Technology Subject Matter Expert (SME) to join our global Endpoint Operations team responsible for managing over 170,000 user virtual machines andover 4,000 servers across five continents and all time zones. This role combines technical expertise with soft skills to ensure the smooth operation,optimization, and development of our virtualization environments. As partofthe team, you will need to collaborate with cross-functional Pods, such as Support, Project and Engineering Team, play a key role in driving innovation and excellence in our virtualization infrastructure.

Citrix & VDI Operations

• Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS),Net Scaler/ADC, and core hypervisor/cloud environments.
• Citrix/VDI/CloudPC administration, including planning, provisioning, migration, and userssupport.
• Support and maintain Open Shift/VMWare based virtual machine workloads, ensuring scalability and resilience.

Proactive Monitoring & End User Experience

• Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.
• Manageimage updates, VDA provisioning (MCS/PVS), profile management, andzero-day vulnerability mitigations.

AI-Driven Infrastructure Automation

• Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution.
• Buildprompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations.

Process & Efficiency Engineering

• Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via Power Shell, or Python, and Copilot integrations.
• Createsmart documentation, automated handover summaries, and SOPs using AI productivity tools.

Scripting, ITSM & Cross Functional Delivery

• Develop and maintain scripts/tools (e.g., Power Shell, Python) to streamline operations and reduce manual effort, leveraging Dev Ops practices and tools(Ansible, Jenkins, Git)
• Alignoperations with ITSM practices, including incident, problem, and change management.
• Partner with cross-functional teams (support, project, engineering etc.) todeliver integrated solutions.
• Fulfillment and operation activities for all infrastructure components supporting ourdesktop virtualization service across the CLIENT group.

• Atleast 5 – 7 years of experience in the Desktop Virtualization, with solid
  
  Citrix Xen App, Net Scaler, Azure W365, VMWare administration experience.
• Knowledge of technical components of the VMWare/Open Shift Hypervisor, vCenter,Windows Servers 2016/2019, TCP/IP networking, and VPN gateway.
• Scriptingand automation experiences, with proficiency in the use of Power Shell scripting, Jenkins, and Ansible.
• Knowledge and experience of using Agile delivery methods and tools to implement bothtactical and strategic changes is a plus.
• Interpersonal skills – demonstrate good judgement and a good level of communication.
  
  Ability to articulate complex technical issues concisely.
• Work independently and under high pressure, including but not limited tomeeting tight deadline, work in odd hours and holiday.
• Experience working in large-scale multinational companies, experience of working aspart of an Agile or Operation team is a plus.
• Respectful of different cultures, working with colleagues from across all the globe.
• Workproficiency in English speaking and technical writing