ICT Business Relationship Manager

At Sheffield City Council
, we're delivering one of the most ambitious digital transformation agendas in local government. We're looking for talented, motivated, and forward-thinking professionals to join our ICT & Digital Innovation Projects & Programmes Team and help shape the future of services used by hundreds of thousands of people across Sheffield.

Whether it's redesigning services, introducing innovative technology, improving customer experiences, enabling smarter ways of working, or delivering major digital transformation programmes, you'll be at the heart of meaningful change that makes a real difference to our city.

This isn't technology for technology's sake.

Our team delivers Digital and IT change that directly improves services for residents, communities, and council staff. From digital self-service and automation to data-driven decision-making and major business transformation programmes, your work will help create more efficient, modern, and responsive public services.

The types of programmes we have delivered include:

• Digital customer experience and self-service – redesigning end-to-end customer journeys and expanding accessible online services through a range of digital solutions.
• Artificial intelligence, automation, and emerging technology – scaling the responsible use of AI, intelligent automation, digital assistants, connected technology, and Internet of Things solutions to reduce manual work and improve service delivery.
• Data, insight, and knowledge – developing trusted data platforms, governance and analytics capabilities that provide better organisational insight, support evidence-led decisions and enable joined-up customer and service information.
• Business systems and application modernisation – replacing, consolidating, and rationalising applications, improving contract and licence management, reducing duplication, and creating a more affordable and resilient technology estate.
• Infrastructure, connectivity, and cyber security – delivering secure, reliable, and sustainable networks, devices, cloud platforms, and technical foundations that support modern services and organisational resilience.
• Digital workforce, learning, and adoption – equipping colleagues with the digital skills, confidence and support needed to adopt innovative technology, change working practices, and realise benefits.

The Digital Transformation & Programmes Team leads the design and delivery of digital change across the Council, working with enabling services to design better customer journeys, remove barriers, improve access and deliver outcomes that make it easier for residents, communities and staff to get the support they need.

We provide:

• ICT Programme and Project Management
• ICT Analysis
• ICT Business Relationship Management
• ICT Portfolio Governance and Assurance

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria…