Information Systems Team Manager

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The Grade 9 Information Systems Specialist provides senior technical leadership and operational management for the Council’s enterprise applications and information systems. The role combines hands‑on specialist expertise with team leadership, solution design, project delivery, technical governance, supplier management and strategic planning. It ensures business‑critical digital services are secure, resilient, well governed and aligned with service needs and digital transformation priorities.

• Leading and developing the Applications Team, allocating resources and deputising for the Applications Manager.
• Clear priorities, capable staff, effective performance management and continuity of leadership.
• Providing senior technical support and coordinating major incidents across a large, complex application estate.
• Critical services are restored quickly, risks are controlled and stakeholders receive clear communication.
• Designing and delivering new systems, upgrades, integrations, automation and cloud‑based solutions.
• Solutions are secure, supportable, scalable and successfully transitioned into operation.
• Governing technical change through CAB, Technical Design Authority, digital triage and service review arrangements.
• Changes are evidence‑based, appropriately approved and introduced with minimal disruption.
• Managing application life cycles, security, resilience, continuity, suppliers, contracts and technical standards.
• Services remain compliant, resilient and provide value for money throughout their lifecycle.
• Contributing to application roadmaps, emerging technology ( AI, Microsoft Copilot) and continual improvement.
• Technology investment supports business priorities, service improvement and long‑term digital transformation.

• Advanced knowledge of enterprise applications, databases, integrations, scripting, cloud services and information security.
• The ability to analyse complex problems, assess risks and make sound decisions, often in situations where information is incomplete or time is limited.
• A practical, hands‑on approach to troubleshooting, service improvement and the delivery of technical solutions.
• The confidence to lead, support and develop colleagues while building effective relationships with customers, suppliers and stakeholders.
• The ability to communicate complex technical issues clearly and appropriately to both technical and non‑technical audiences.
• Experience of ITIL service management, technical governance, project delivery and supplier management, with a focus on achieving positive outcomes for services and customers.
• A commitment to continuous improvement, innovation and finding better ways to use technology to support Council services.

• Direct line management responsibility for three Application Support Officers, providing day‑to‑day leadership, support and development.
• Supports and helps develop an application estate of more than 300 business systems, including critical services that underpin the delivery of Council functions.
• Works with a wide range of internal services, suppliers and technical specialists to resolve issues, deliver improvements and support new initiatives.
• Regularly deputises for the Applications Manager and participates in the Applications Out of Hours rota.
• Balances operational support, major incidents, project delivery, governance activities, supplier management and service improvement.
• Provides technical advice and guidance to colleagues, managers, project teams and governance forums to support informed decision‑making.

Overall…