Hybrid Tech Support Analyst – First & Second Line
Listed on 2026-10-25
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Velociti Group is seeking a customer-focused IT support specialist to provide first and second-line assistance from its Sheffield office. The role combines phone, email, and self-service handling with an emphasis on clear communication, troubleshooting, and timely issue resolution.
You will engage with customers, triage tickets, collaborate with multiple departments, and contribute to knowledge base improvements while maintaining SLA adherence and a high level of service quality.
Are you ready to take on the Hybrid Tech Support Analyst – First & Second Line role at Velociti Group?
As a Hybrid Tech Support Analyst – First & Second Line, you will play an important part at Velociti Group in Sheffield, England, United Kingdom.
We invite applications for the Hybrid Tech Support Analyst – First & Second Line position located in Sheffield, England, United Kingdom.
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