Helpdesk Analyst

# Helpdesk Analyst## Job Introduction Gleeson Homes are currently undergoing a period of rapid growth with IT being one of the key business support functions. Dealing with the day-to-day support of our IT systems you will work alongside our IT Manager and be responsible for handling, recording, and resolving a wide range of support issues.

This will be a demanding role and you will need to demonstrate previous experience of working in a helpdesk environment and be able to meet the IT support demands of a growing company. This role would suit someone who has previous experience of working in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing.

Travel between office locations and sites maybe necessary to support our user base and assist in project deployment.
*
* Working hours:

** Monday – Thursday 08:30 – 17:00 Friday – 08:30 – 16:00
** Weekend cover required on a shift rota patten.
**** Role Responsibilities
** The successful candidate will assist in supporting hardware and software for a growing user base of 650 users spread over 6 permanent regional offices and over 80 temporary build and sales site:

Working within the helpdesk function to assign incidents within the team and see them through to resolution

Provide overall application support, including monitoring of helpdesk system for any application/hardware related issues providing an escalation point for 2nd line support escalations.
* Liaise with 3rd party application providers to resolve any support issues logged, through to conclusion.
* Contribute to reviews with 3rd parties and suppliers in relation to software and services provided.
* Support the Business Analyst Team and wider IT Team in ticket review, problem solving and resolution.
* Suggesting improvements through the demand process.
* Providing support to regional teams which may include face-to-face visits
* Responsible for providing excellent customer service in all interactions with customers
* Resolve issues as the first point of contact whenever possible
*
* Required Skills:

*** Hardware build, configuration and deployment
* Windows 11 support
* Office O365 support
* Network printer support
* SharePoint* Microsoft Teams
* Microsoft Autopilot/Intune
* Azure Active Directory
** Microsoft Office 365 support and administration:
*** User account management
* SharePoint support
* Active Directory administration:
* User account setup and administration
** Deployment and management of mobile and fixed telephony:
*** Hardware configuration
* User access and permission management
* Mobile Device Management software
** Previous experience with COINS ERP would be advantageous.
**** The Ideal Candidate
*** Excellent time management
* Ability to work to deadlines
* Comfortable in an agile and fast-paced environment.
* Superb communication skills.
* Ability to work independently and with others.
* Extremely organized with strong time-management skills.
* A continuous improvement mentality.
* Experienced working with Microsoft applications (Excel, PowerPoint, SharePoint), JIRA and COINs.
* An eagerness to learn and progress.
* Team player, with the ability to work in a standalone environment
* Full driving license
* The ability to travel and stay away overnight when required
** Experience and knowledge of:
*** Microsoft Windows 11
* Microsoft Office 365
* SharePoint* Microsoft 365 admin centre
* Microsoft Intune
* Active Directory
* COINS
* * Benefits:
*** Generous holiday entitlement of 26 days per annum + bank holidays
* Choice of company car/ car allowance
* Discretionary Bonus Scheme
* Holiday Buy Back Scheme
* Company Pension Scheme
* Private Medical Insurance Scheme
* Healthshield membership
* Life Assurance Scheme
* Share Purchase Plan
* Highstreet/ Store Discounts
* Development Opportunities Apply+− Open Street Map  contributors### Helpdesk Analyst
* ** Salary
* * Excellent

Salary and Benefits Package
* ** Frequency
* * Annual
* ** Job Reference
** gleeson/TP/8939/4800
* ** Contract Type
** Permanent
* ** Closing Date
** No expiry date
* ** Job Category
** IT
* ** Regional Office
** Head Office Sheffield
* ** Location
* * Sheffield Head Office , United Kingdom
* ** Posted on
** 26 October, 2026