IT Service Desk Manager​/ICT Team Leader - Manufacturing

General IT Support - Desktop / Network / Server

Manufacturing

Qualifications

Any relatable Technology Support Qualifications a benefit

Skills

IT Support

Contact number

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits

Cycle Scheme + EAP + Enhanced Family Benefits

Region

South Yorkshire

An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally.

The role will offer longevity and a long term career with the chance to work on big infra projects.

It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home.

Description of the company:

The IT Department is a global department with technicians and support based at most sites.

The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff and the average length of service here is 11 years.

Role

Purpose:

To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US.

This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems.

• Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore.
• Respond to requests for technical assistance in person, via phone and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalation issues requiring urgent attention.
• Create and maintain user accounts in Active directory and Google Administration console.
• Build and refurbish PC Base and Laptops as required.
• Other duties and projects as assigned.

Requirements:

• Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential)
• MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential)
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous.
• 1-2 year experience in an IT support role both desk and shop floor.
• HNC/HND or degree equivalent in Computing (Not essential)

• Yes

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