Information Systems Specialist Digital Access and CRM

This Information Systems Specialist post sits within Sheffield City Council's digital work and centres on its Customer Relationship Management platform, which underpins My Account and online forms. The job combines hands-on development of forms, workflows and integrations with technical leadership on transformation projects. It suits someone who can take agreed outcomes and decide the technical approach themselves, with significant decisions still going through governance and change control.

• Lead complex CRM development, configuration and support, including forms, workflows, business rules, case management and reusable components
• Develop advanced digital services using CRM tools, JavaScript, JSON, SQL, XSL, HTML and related technologies
• Design, build and support integrations between CRM, My Account, online forms and other systems
• Investigate and resolve complex technical issues across forms, code, workflows and integrations
• Turn business requirements and programme objectives into technical solutions, development plans and outcomes
• Manage assigned developments from planning through build, testing, implementation and post-deployment support
• Act as technical lead on assigned projects, advising on solution design, feasibility, effort, risks and dependencies
• Work with project teams, service areas, suppliers and technical colleagues on transformation and service improvement
• Ensure solutions meet security, accessibility, data protection, architecture and governance requirements
• Drive continuous improvement in processes, automation, integrations and customer experience
• Support knowledge sharing, peer review and consistent development standards

• Strong experience developing online forms, workflows, business processes and case management solutions
• Experience managing development through the full lifecycle, from planning to implementation

• Advanced CRM development, configuration and administration
• Proficiency in JavaScript, JSON, SQL, HTML, XSL, APIs, web services and system integrations
• Strong troubleshooting, problem-solving and root cause analysis
• Designing scalable, maintainable and supportable digital solutions
• Translating business requirements into practical technical solutions
• Strong stakeholder engagement, explaining complex technical concepts to non-technical audiences

• Safeguarding checks where appropriate to the role

• Organisational skills to manage competing priorities, risks, dependencies and deadlines
• Knowledge of accessibility standards, information security, data protection and change control
• Commitment to innovation, continuous improvement, knowledge sharing and professional development

• Generous holiday entitlement
• Flexible working options, including reduced hours, part time or job share
• Starting salary at bottom of grade, or higher point if payslip evidence shows greater basic pay
• Guaranteed Interview scheme for disabled applicants, care leavers and armed forces veterans who meet essential criteria