Claims Advisor Apprentice

We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield.

As a Claims Apprentice, you will play a vital role in supporting the day-to-day operations of the claims function. This entry-level position offers hands on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to the accurate reporting and resolution of claims. You'll gain exposure to a wide range of claim types and develop a strong foundation in claims handling, investigation, and financial processes.

• Monitor internal dashboards and the Claims Portal for new claim notifications.
• Create and maintain accurate claim records within the claims database.
• Liaise with claimants to ensure all required documentation is received and complete.
• Update claims data to support accurate reporting, reserving, and analysis.
• Record claims with the Department for Work and Pensions (DWP) and verify certificate validity.
• Attend accident locations to gather evidence, including photographs and measurements.
• Use the Confirm system to investigate claims against the business and property damage claims pursued by the business.
• Collaborate with operational teams to obtain supporting documentation and information.
• Communicate with utilities companies, insurers, third party representatives, and direct claimants.
• Assist the Claims Manager with administrative and investigative tasks as required.
• Work with the Finance Team to facilitate claim settlements, including payment requisitions.