Operational Support Coordinator

You’re an important part of our future. Hopefully, we're also a part of your future! At

B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Operational Support Coordinator

Company:

B. Braun Medical Ltd.

Job Location:

Sheffield, South Yorkshire, United Kingdom

Functional Area:

Administrative/Clerical

Working Model:
Onsite

Requisition

We have an exciting opportunity for an organised, customer-focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across

B. Braun’s product range.

Working closely with Field Service Engineers, Workshop teams, and wider internal stakeholders, you will help plan, schedule, and coordinate activity across multiple IT systems, ensuring an exceptional customer experience while supporting compliance with KPIs, SLAs, and regulatory standards.

37.5 hours per week, on-site, Monday - Friday 8:30pm-4:30pm

Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PH

• Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
• Record and elevate customer feedback and complaints, ensuring quality issues are managed promptently.
• Support route planning and capacity management to maximise engineer efficiency.
• Collaborate with technical and engineering teams to build product knowledge and support operations.
• Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
• Liaise with third-party repairers and engineers to ensure turnaround targets are met.

• Experience in operational support within a technical or service environment.
• Strong customer-facing experience in a high-pressure environment.
• Ability to learn and retain technical product knowledge across a wide portfolio.
• Ability to troubleshoot issues and support workshop and field service teams.
• Assured dealing with stakeholders at all levels, including testing situations.

• Ongoing learning and development opportunities
• Long-term career opportunities within a global healthcare organisation
• Paid professional membership (where required)
• Opportunities to learn from experienced healthcare and industry professionals
• Discretionary annual and quarterly bonus scheme
• Life assurance at 3x salary
• Health Cash Plan
• Employee Assistance Programme
• 27 days annual leave plus bank holidays
• Enhanced family-friendly and sick pay benefits
• Cycle to Work scheme
• Everyday Discounts and Blue Light Card savings

And much more.

Join a market-leading healthcare organisation where your expertise helps support healthcare professionals and improve patient care across the UK.

At

B. Braun, we believe that diversity drives innovation and excellence. We are committed to creating an inclusive workplace where everyone feels welcome, valued and empowered to be themselves.

We want every candidate to have a positive recruitment experience. If you need support during the hiring process, we'll work with you to ensure you can perform at your best. Reasonable adjustments may include additional time for assessments, accessible interview arrangements or alternative interview formats.

Our recruitment…