Planning & Customer Service Coordinator

Hours:

Monday to Friday | 9:00am – 5:00pm Working Pattern:
Office Based About The Opportunity

Our client is a well-established international manufacturer looking to recruit a Planning & Customer Service Coordinator to join their busy Dinnington facility.

Reporting directly to the Factory Manager, you'll play a pivotal role in ensuring customers receive an exceptional level of service while supporting the smooth day‑to‑day running of production. Acting as the link between customers, production, logistics and suppliers, you'll coordinate customer orders, production schedules and operational administration to ensure products are delivered on time and manufacturing plans remain on track.

This is an excellent opportunity to join a stable, growing business where you'll enjoy a varied role, genuine responsibility and the chance to make a real impact across multiple areas of the operation.

• Act as the primary point of contact for customer enquiries, orders, and delivery requests
• Create, process, and maintain sales orders within Microsoft Dynamics AX
• Monitor and update customer delivery dates, pricing, and order information
• Coordinate customer collections, shipments, and delivery schedules
• Prepare customer invoices and ensure accurate order documentation
• Assist with export documentation and shipping requirements where applicable.

• Schedule and manage work orders in Microsoft Dynamics AX and Preactor in line with customer demand and production capacity
• Issue production route cards and complete work order transactions within the ERP system
• Attend daily production meetings to communicate customer priorities and production requirements
• Liaise closely with production teams to ensure schedules are achieved and customer expectations are met
• Monitor production progress and support the resolution of planning or scheduling issues

• Raise purchase orders for raw materials, maintenance parts, and general supplies
• Process goods receipts within Microsoft Dynamics
• Support stock control activities, including stock checks and annual stock takes
• Assist in maintaining accurate inventory records.

• Create and maintain customer and supplier records within Microsoft Dynamics
• Welcome visitors and manage site sign‑in procedures
• Answer incoming telephone calls and maintain company contact lists
• Arrange business travel, including flights, hotels, and transport
• Coordinate visitor catering and hospitality requirements
• Organise servicing and maintenance of office equipment, including printers and photocopiers
• Book courier services and verify courier invoices for accuracy
• Maintain accurate filing systems for sales orders, delivery notes, route cards, invoices, and other business documentation
• Undertake additional administrative duties as required to support business operations.
• Previous experience within Customer Service, Production Planning, Scheduling, Supply Chain or Manufacturing Administration
• Strong organisational skills with the ability to prioritise multiple tasks in a fast‑paced environment
• Excellent communication and relationship‑building skills with a proactive, customer‑focused approach
• High attention to detail with strong administration and problem‑solving abilities
• Confident using Microsoft Office and ERP systems, ideally Microsoft Dynamics AX
• Ability to work independently whilst collaborating effectively with colleagues across multiple departments.
• Previous experience within a manufacturing or production environment
• Knowledge of production planning and scheduling software such as Preactor
• Understanding of logistics, shipping and export documentation
• Experience supporting purchasing, procurement or inventory control activities.

• Salary of up to £45,000, depending on experience
• Monday to Friday working hours (9:00am – 5:00pm)
• Permanent, office‑based position with a well-established international manufacturer
• Company pension scheme
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• Supportive team environment with genuine…