Customer Service Manager

Job Description Customer Service Manager

£30,723 per annum + bonus opportunity of up to £1000 per quarter

Join a growing business where your career can move forward - this role is available due to internal promotion.

Ideal background in Insurance - candidates from reactive maintenance or service industries also welcome.

Location :
Sheffield, S4 | Driver required for this position – preference for candidates living locally

Hours :
Monday to Friday, 8:30am – 5:00pm (40 hours per week) | 1 / 2 hr lunch

Training :
Tamworth, Sutton Coldfield - 2 weeks | all expenses paid

Perks : 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination

• Lead, coach, and develop Customer Experience Coordinators, including performance reviews and training plans.
• Oversee the end-to-end management of regional claims, ensuring delivery within agreed SLAs.
• Plan and manage regional resources, including scheduling of technicians and trade operatives.

Act as the primary liaison between customers, insurers,...