Customer Experience Manager

Who we are

When damage stops dreams we are at the start. When fires close doors we open them. And when belts come to a standstill we pull out all the stops. We are the worlds largest loss adjuster with more than 12500 employees in 30 countries. We are ready for whatever comes. Are you ready for us BELFOR. Ready when you are.

• Coaching & mentoring the Customer Experience Coordinators
• Plan and support Training and development plans for teams.
• Ability to motivate and inspire team members
• Responsible for dealing with any HR related tasks within the team including reviews.
• Responsible for the resource planning within the region to be able to meet all the regional SLAs and requirements.
• Support the team where necessary e.g. holiday / sickness / increase in work volumes.
• Analysing and correcting financial data ensuring projected margins are accurate.
• Appointing and communicating with key suppliers as and when required.
• Overseeing Customer Experience Coordinators with the discussion with the customer regarding materials choices and ordering materials.
• Understand how to progress a claim to reduce the lifecycle
• Strong communications skills both verbal and written.
• All actions to be outcome driven
• Good organisational skills and ability to work under pressure.
• Team player and able to work on own initiative and self-motivation.
• Support with the development of the BELFOR core services

Strong Customer service and Industry related experience

• Retirement Pension Plan
• Life Insurance
• Health Cash Plan
• Annual Flu vaccination
• 28 days Annual Leave
• Employee Assistance Programme
• Annual Pay Review

Then apply now to the No. 1 employer. Please state your job title place of work desired salary and the earliest possible starting date in your application. Apply now!

Manager

• Bilingual
• Linux Administration
• Documentation
• LNG
• Entry Level Finance

Employment Type:

Full-Time

Experience:

years

Vacancy: 1