Customer Service Manager

Customer Service Manager

• Manage customer service optimisation through change, projects and team engagement
• Broad leadership role across a national team with lots of variety
• Wellington location

Our Group Schemes division hosts a team of Customer Service Brokers who support our customers and distributors with branded service delivery.

The Customer Service Manager is an excellent opportunity to contribute to the delivery of an outstanding operating model of client services within the Insurance sector; you will coach and mentor a high‑performing, committed team while delivering process improvement initiatives as well. You will foster a supportive environment and identify areas for growth across the team and their daily functions.

• Leadership of a large, multi‑location, client service team
• Identifying and delivering continuous improvement initiatives within compliance frameworks
• Workforce planning and workflow management
• Ensuring best customer outcomes
• Helping train and mentor team members in all aspects of the role, supporting their individual development goals.

To be successful in this role you will display a strong level of people leadership with teams based in multiple locations – which will require some travel between Christchurch and Wellington. You will be able to quickly adapt to change and deliver this across the team and business, and manage and take accountability for multiple deliverables at one time.

• A dedication to exceptional client service
• Outstanding people leadership, relationship and communication skills.
• Outstanding process management / improvement capabilities
• An innovative and collaborative approach.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working‑style solutions, but we also recognise that flexibility goes beyond just the place of work – and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Please note – while we appreciate the interest, we do not accept agency candidates or calls for this role.