Project Manager, Program ​/ Project Manager, Operations Manager

Location: Remote (Hybrid options available)

Annual Salary: £40k - £55k per annum (Based on experience)

Hours of work: 37.5 hours per week

Contract: Permanent

Recruiter: James Cook

Twinkl is a global educational publisher dedicated to helping those who teach. It achieves this by creating and curating an extensive (>1.5 million) catalogue of resources for a diverse customer base of teachers, parents and educational institutions in over 190 countries and regions. As a fast-growing, mission-driven organisation, we are building a high-impact Strategy & Operations team and seeking a Project Manager to help us scale quickly and sustainably with confidence and conviction.

In this role, you will be the person who makes things happen.

• drive momentum in a fast-moving, high-growth environment
• are a proactive problem solver
• bring structure and clarity to complex cross‑functional initiatives
• translate strategic goals into clear, actionable project plans
• are exceptionally organised, with a high attention to detail
• are a natural cross‑functional communicator
• can navigate the intersection of business strategy and technical delivery

• Project Leadership & Execution:
  Lead the end‑to‑end delivery of key strategic initiatives and special projects. You will be responsible for developing and managing comprehensive project plans, timelines, and budgets, ensuring projects are delivered on time and on budget
• Strategic Problem Solving:
  Break down complex business goals into manageable milestones and proactively propose solutions to ambiguous challenges
• Risk Navigation:
  Identify and help to mitigate project‑level risks and dependencies, designing contingency strategies to ensure smooth and successful delivery
• Change Leadership:
  Assess and manage the impact of project changes on the team and wider organisation to ensure smooth adoption
• Cross‑Functional Orchestration:
  Facilitate collaboration across teams and senior stakeholders in Product, Marketing, Tech and others to ensure alignment and remove roadblocks to execution
• Stakeholder Alignment:
  Serve as a central point of contact, providing clear and relevant updates to senior stakeholders to drive organisational alignment or decision‑making
• Operational Excellence:
  Track and report on project KPIs to ensure data‑driven decision‑making and identify opportunities for process optimisation

• Experience:
  
  5+ years experience in an operational or Project Manager role, with a track record of successfully leading complex, cross‑functional projects from inception to completion
• Methodology:
  Practical experience applying project management frameworks (Agile, Waterfall, or Hybrid) tailored to project needs
• Technical Literacy:
  Understanding of the Software Development Lifecycle (SDLC) and the ability to operate confidently alongside engineering and product teams
• Commercial Mindset:
  Ability to align project outcomes with business fundamentals and manage budgets or business cases effectively
• Change Management:
  Experience in managing the people‑side of project delivery, ensuring stakeholders are aligned, informed, and prepared for process or technical change
• Communication Excellence:
  The ability to simplify complex information for diverse audiences, from technical teams to senior leadership

• Delivery Excellence:
  Success rate of strategic projects delivered on time, within scope, and on budget
• Risk mitigation effectiveness:
  The percentage of high‑priority project risks that are proactively identified and mitigated
• Reporting Integrity: 100% compliance with internal strategic reporting processes and documentation standards

Stakeholder Impact:
Qualitative feedback regarding the clarity of communication and the effectiveness of cross‑functional coordination