Service Manager - Van Centre

Service Manager ? Van Centre

Retail Renault Group UK Ltd.

Location:

Silverdale Road, Hayes (UB3)

Retail Renault Group UK Ltd. provides pay range based on skills and experience.

• Implement the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to achieve complete customer satisfaction / recommend score above the National Average.
• Ensure that the Service department including smart repair earns direct profit at or above budget level, and that Workshop WIP and debt remain in line with budget stipulations.
• Manage, coach and mentor the service team to help them achieve objectives while meeting and exceeding budgets.
• Monitor customer complaints and ensure effective resolution to satisfy customers in a timely manner.
• Ensure accurate warranty submissions that comply with company policy.
• Implement a fully embedded process for VHC and Diamond Vue.
• Ensure the department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements.
• Deliver Safety Alerts and Toolbox Talks to the team.

• Previous relevant experience as a Van Centre Service Manager (essential).
• Experience of smart repair operations.
• Knowledge of service schedules, inspection types and maintenance intervals for vans.
• Previous experience managing a high‑performing team.
• Ability to deliver a first‑class customer experience.
• Proficiency in commercial techniques, business process management and regulatory compliance.
• Knowledge of Health and Safety Law applicable to a workshop.
• Excellent communication and negotiation skills.
• Determination to succeed and professionalism.
• Computer literate and ability to use CDK Drive / Kerridge.
• Full UK driving licence.

45 hours per week. Monday to Friday 8am–6pm with 1 hour for lunch. Saturday working on a rota.

• A competitive salary of £50,000 pa plus 20% bonus.
• Company car.
• 33 days annual leave including Bank Holidays.
• Holiday Buy / Sell scheme.
• Enhanced Maternity and Paternity leave.
• Pension scheme with life assurance.
• Share options.
• Gym membership discount.
• Cycle‑to‑work scheme.
• Discounts on company products and services.
• Superb career opportunities Group‑wide.

Mid‑Senior level

Part‑time

Other

Motor Vehicle Manufacturing

Interested? Apply NOW