Commercial Delivery Manager

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

We are looking for a Commercial Delivery Manager to take ownership of commercial performance, operational improvement and strategic delivery across a designated department within BSG.

Working closely with Partners, Department Heads, and the Head of Business Performance, you will identify under‑performance, understand root causes, and drive the roadmap for improvement. This role is not just about delivering solutions — it’s about spotting opportunities, influencing stakeholders and shaping the future direction of the business.

• Operate as a key advisor to senior stakeholders across the department, providing commercial insight and strategic direction.
• Monitor and analyse departmental performance, identifying trends, risks and opportunities across financial, operational and resource metrics.
• Deep dive into commercial challenges — for example, low margins — to understand root causes and recommend remedies.
• Develop improvement roadmaps to enhance financial performance, operational delivery, onboarding, margins and overall business efficiency.
• Lead operational performance delivery by identifying gaps in KPIs/SLA achievement and driving corrective action.
• Build strong, trusted relationships with Partner‑level stakeholders and cross‑functional teams (HR, Finance, Data, BD&M, Resource Planning).
• Influence stakeholders across the business to adopt changes, improve processes and support delivery of strategic priorities.
• Support the development of departmental resource plans, budgets and financial forecasts.
• Use data‑led insights to drive decision‑making, commercial planning and continuous improvement across your portfolio.

• Financial performance – including margins, resource utilisation and department profitability.
• Operational efficiency – identifying and removing blockers that impact legal teams.
• Commercial effectiveness – improving pricing strategies, profitability and financial forecasting.
• Department performance – shaping better ways of working, governance and planning.

• Strong commercial acumen with experience improving business performance in a commercial or operational role.
• Ability to interpret and analyse financial information, including P&L performance and margin drivers.
• Experience identifying performance issues and creating improvement plans.
• Comfortable working with data, metrics and performance dashboards to draw insights.
• Strong relationship‑building skills, particularly with senior stakeholders and Partners.
• Proven ability to influence, challenge and drive change across different teams.
• Experience working in a fast‑paced, complex environment.
• Backgrounds welcomed from commercial roles, business performance, operational delivery, commercial finance, or similar.

• Exposure to professional services and/or legal services.
• Experience working within matrix environments.
• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well‑being initiatives to encourage positive mental health both in and out…