Account Support Manager

Account Support Manager

Location: Northern Ireland (Multi-Site)
Contract Type: Full Time, Permanent
Salary: €35,000 per annum plus Sodexo Benefits

We are seeking an experienced and driven Account Support Manager to support the operational delivery of facilities management services across a portfolio of sites in Northern Ireland.

This is a key leadership role responsible for ensuring service excellence, compliance, financial performance, and strong client relationships across multiple contracts. You will work closely with the Account Manager, service leads, and central teams to drive operational standards, innovation, and business growth.

You will also provide direct leadership to site managers and service leads, ensuring consistent performance aligned to service level agreements (SLAs), KPIs, and contractual obligations.

• Support the delivery of FM services across multiple sites in line with contract specifications
• Ensure all services meet agreed SLAs, KPIs, and Sodexo standards
• Conduct regular site audits and drive continuous improvement initiatives
• Maintain high operational standards across cleaning, catering, and integrated FM services

• Build and maintain strong client relationships in line with Clients for Life principles
• Attend client meetings and deliver monthly performance reports
• Proactively identify service improvement and growth opportunities
• Actively seek and respond to client feedback

• Ensure full compliance with Northern Ireland legislation, H&S regulations, food safety standards, and client requirements
• Drive a strong behavioural safety culture and Zero Harm mindset
• Maintain audit readiness across Finance, H&S, HR, Food Safety and internal compliance systems
• Oversee compliance with SMS, Salus and working time regulations

• Support budget preparation and monthly financial reviews
• Monitor labour productivity and cost control measures
• Deliver agreed savings initiatives and support forecast accuracy
• Ensure stock, assets and debt are appropriately controlled

• Provide direct line management to service leads across the portfolio
• Drive employee engagement and performance management processes
• Support recruitment, induction and development of high-performing teams
• Lead on employee relations matters where required
• Promote a “one team” culture across all sites

• Experience in a similar multi-site management role within the service or FM industry
• Strong understanding of compliance, health & safety, and food safety regulations
• Proven leadership experience managing and developing teams
• Strong financial awareness and experience working with budgets and P&L
• Excellent communication and influencing skills
• Ability to work independently and drive performance improvements
• Strong IT skills including MS Office and reporting tools

• IOSH qualification (or equivalent)
• IFM accreditation, BICS, COSHH, Hospitality qualification or similar
• Experience managing client relationships in a contract environment
• Train the Trainer qualification

• KPIs and SLAs consistently achieved
• High client satisfaction and retention
• Strong financial performance and labour productivity
• Full compliance across H&S, HR, Food Safety and audit standards
• Increasing employee engagement and development

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension…