Commercial Territory Manager

, United Kingdom
** Job Family Group:
** Commercial and Retail
** Worker Type:
** Regular
* * Posting

Start Date:

** March 4, 2026
** Business Unit:
** Downstream and Renewables
** Experience Level:
** Experienced Professionals
*
* Job Description:

**** What’s the role
** Shell Mobility represents the single largest customer-facing business in the group serving more than 30mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. As Shell looks to the future, Mobility and Convenience is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.

Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better. We’re evolving from ‘fuels retailer’ to ‘mobility retailer’- innovating to meet our customers’ changing expectations around convenience, product quality, digitalization and service. This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).People

make the difference real! Mobility and Convenience is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customer. A career in Mobility and Convenience is fast paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program or engineering a safe forecourt.

Come join us as we embark on the next phase of our ambition focusing on e-mobility and   decarbonization.
** What you’ll be doing
** The purpose of this job is to deliver Territory targets on profitability, sales, customer service and safety and to be an active part of the country leadership driving continual improvement in the overall performance of the business.

Based on the ambitious and exciting plans in a period of Accelerated Growth, this role is to implement and significantly enhance the Customer Value Propositions delivery at Service Stations, whilst working very closely with the Marketing Teams and the Network Development Team:
* To proactively drive a performance culture and energise Retailers and Frontline staff to grow the business and brand value.
* To ensure day-to-day compliance with operational standards and requirements and to work with the Operations & Finance Teams, including carrying out scored audits on service stations to assess business controls on site and potential risk to Shell, and monitoring and reporting on
* compliance trends to Management.
* To effectively manage risk/ exposure within the Territory, including monitoring, investigating, and following up on wet stock issues and fraudulent activity.
* To manage improvement in Retailer performance across the Territory, including management of underperformance when required
* To support the implementation of CR, Network and Marketing programs within the Territory and to monitor site level performance in the implementation of these programs
* To interface with external partners, as required within the Territory
* To visibly demonstrate the 5 group behaviors; external focus, commercial mindset, delivery, speed and simplicity.
* Location will be in London (Salisbury Area)
Accountabilities
* Proactively lead the HSSE agenda in the Territory.
* To maximise value & profit for Shell and deliver the agreed business plans
* Manage and motivate Retailers to ensure that the required competencies are in place to meet current and future business needs, adapting your style & behaviors to meet the specific nuisance of all Retailer platforms
* Ensure the readiness for safe delivery of significant NFR growth and the digital & energy transition landscape
* Continuously improve operational excellence and general standards at Retail Service Stations.
* Monitor and anticipate competitor activity and implement appropriate response strategies by…