Facilities Manager

Job Description:

Facilities Manager Role Summary

The Facilities & Maintenance Manager is responsible for ensuring all retail sites, kitchens, and support facilities are safe, compliant, and fully operational. This role leads both reactive and planned maintenance, drives cost control, and ensures minimal disruption to trading. Working in a fast-paced environment, you will take a hands‑on approach to maintaining high standards across estates, supporting new site openings, and improving asset performance.

Line Management responsibility for Maintenance Lead and Operational Support Administrator.

Reporting into the Head of Operations

• Oversee day‑to‑day facilities management across all locations
• Manage planned preventative maintenance (PPM) schedules
• Ensure timely resolution of reactive issues

• Manage external contractors and service providers
• Monitor SLAs and ensure value for money

• Ensure compliance with health & safety, fire, and food safety
• Manage statutory inspections and certifications

• Maintain key equipment including refrigeration and kitchen equipment
• Track asset performance and reliability

• Manage maintenance budgets and control costs
• Identify opportunities to reduce reactive spend

• Support store openings, refurbishments, and fit‑outs
• Ensure site readiness and compliance

• Improve systems and maintenance tracking
• Drive efficiency and sustainability initiatives

• Experience in facilities/maintenance within retail or food environments
• Understanding of building systems and compliance
• Multi‑site experience
• Contractor management experience
• Strong budgeting and organisational skills

• Relevant qualification or equivalent experience
• IOSH/NEBOSH (desirable)

• Hands‑on and proactive
• Leadership and communication
• Attention to detail and planning skills
• Open mindset
• Team player

Compensation:
To be discussed