Operations Manager

Direct message the job poster from One Retail

Operations Manager – One Retail – Compass Group

Up to £60,000 per annum depending on experience | Covering South / South West of England

Exciting opportunity to lead operations across a diverse portfolio of retail and food service outlets, where your industry expertise will make a real impact.

Role Purpose

At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, innovation, and trusted partnerships. As Operations Manager, you will be accountable for the success of your region, driving growth across multiple contracts and brands. Through inspirational leadership, you will empower your teams to deliver operational excellence and create a high-performing culture that places people, customers, and profitability at the core of everything we do.

Key Responsibilities

• Shape and influence the people strategy to drive performance and embed a people-first culture across your region.
• Inspire and lead Managers through coaching, development, and empowerment.
• Build and deliver a robust talent pipeline, ensuring succession plans are in place and future leaders are developed.
• Champion an exceptional customer journey, role-modelling service excellence and embedding this across all sites.
• Ensure safe and legal compliance, supporting your teams to engage effectively with central functions and maintain high standards.
• Drive commercial performance by identifying opportunities for growth, adapting to customer needs, and maximising sales.
• Monitor performance against agreed targets and service levels, positioning One Retail as a trusted and valuable partner.
• Manage costs efficiently and shape annual budgets to deliver profit and productivity targets.
• Analyse data effectively, translating insights into clear actions and mentoring your teams to do the same.
• Foster a sales-driven culture, with strong operational standards, product knowledge, and a focus on continuous improvement.
• Influence and collaborate effectively with stakeholders to drive decisions that balance customer experience and business profitability.
• Inspirational leader and role model
• Effective coach and mentor
• Strong business planning and commercial acumen
• Problem solving and decision-making ability
• Customer-centric mindset with passion for service excellence
• Skilled in stakeholder and partnership management
• High integrity and trust, able to hold challenging conversations at all levels
• Future-focused, with the ability to balance short, medium, and long-term priorities
• Embodies Compass values and behaviours at all times

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Management and Business Development
• Industries Food and Beverage Retail and Retail

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