Solutions Director

Part of the ITA Group community of companies, NKD is a next-generation employee engagement agency based in London. We exist to make the world of work better, and we do it for some of the world’s most loved brands.

We're passionate about employee engagement, customer experience and brand cultures. We combine our expertise in strategic consulting, learning and development and creative communications to shift thinking, change behaviour and transform performance for some of the world’s most exciting brands.

We specialise in helping clients identify their unique people challenges. Our success is built on delivering culture change and engagement through Learning and Skills activation and Leadership Development initiatives that make a difference.

The Solutions team is a critical part of NKD, responsible for creating, defining, and improving NKD’s solutions and products so we can consistently wow and delight our clients.

The Solutions Director leads the successful design and delivery of our solutions in three ways: client leadership on the design and delivery of our bespoke products as part of specified projects; providing subject matter expertise and input into pre‑sale opportunities in partnership with the Business Development team, and leading and delivering on internal team projects to ensure we’re as fit inside as we are outside.

You’ll steer our discovery work, getting under the hood of the businesses we work with using your finely tuned, strategic consultancy skills. You’ll cast a new lens on their business problem and propose bespoke, human‑centred end‑to‑end solutions that inspire and enable people to deliver lasting change.

You’ll lead a talented portfolio team to create and deliver innovative projects and programmes with results that stick. Subject areas are varied – communications, skills development, leadership development, engagement, on‑boarding, customer experience – whatever it takes to help brands keep the promises they make to their customers.

The Solutions Director also supports the development of NKD’s people, using your knowledge of skills development and learning, to keep on creating incredible work and aid them in achieving their dreams. And you’ll do your bit to role model a pragmatic and commercially savvy approach that leads to healthy business performance.

• Commercially innovating:
  Helping NKD grow by bringing to life the breakthrough thinking behind our solutions and ensuring it’s delivered on time, in full and to quality.
• Enabling a winning culture:
  Partnering with our people and our clients authentically, creatively and intelligently, influencing, celebrating and problem solving every day.
• A people person:
  Caring passionately about NKD’s people so they thrive at work.

Our NKD strategy is built on three pillars: our Family (the team), our Friends (our clients) and our Future (how we grow). The Solutions Consultant role contributes towards the NKD strategy in the following ways:

• Role model our 4C behaviours and be a guardian of the NKD culture.
• Help to lead and develop our teams through the delivery of client projects, making NKD a truly great place to work by coaching and providing and seeking feedback.
• Easily and frequently connect with the NKD team.
• Actively lead your self‑development and career by leveraging opportunities to help you define and reach your goals.
• Demonstrate awareness of your personal style, strengths and development opportunities.
• Contribute to operational or strategic thinking across the business.
• Take ownership for your personal brand and demonstrates high levels of personal standards.

• Own the overall solution design from discovery right through to implementation, defining clear measures of success.
• Walk in our client’s shoes, bringing a fresh perspective to their business or people challenges, often influencing, guiding and advising multiple senior stakeholders through options and decisions.
• Easily and frequently connect with clients on specified projects to keep their experience seamless.
• Maintain close connections with our partners and Associates, demonstrating a strong awareness of what they…