Operations Director - De-Risking

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

Aptia have a new opportunity for a De-Risking Operations Director to provide leadership and process optimisation to our De-Risking solutions team. This team sits as part of our newly-formed Consulting division and is a key growth and focus area for the business.

Reporting to the Head of De-risking, you’ll play a key role in shaping how we deliver solutions, improve processes, and support clients through complex transformation projects.

This is a hybrid working role which can be aligned to any Aptia UK office.

Here’s what you’ll be doing:

Leadership & Delivery Lead multiple De-risking teams (3–6 direct reports; up to 50 total team members)
Oversee delivery of complex, high-profile client projects ensuring quality, timelines, and client satisfaction

Act as the escalation point for operational, resourcing, and client challenges

Operational Excellence Drive process improvements, standardisation, and efficiency across teams

Ensure robust governance, risk management, and compliance in all data and project work Continuously enhance service delivery and operational performance

Client & Commercial Focus Manage relationships on escalated client accounts

Support pricing, budgeting, and revenue generation activities

Identify opportunities to expand services and add value to clients

Financial & Performance Management Monitor utilisation, revenue targets, and project performance

Drive accountability for team output and profitability

Review and act on MI reporting to optimise results

People Leadership Build, develop, and retain high-performing teams

Lead recruitment, succession planning, and talent development

Foster a collaborative, engaging, and high-performance culture

Here’s what we’re looking for:

Strong experience leading project-based teams in pensions or financial services

Deep understanding of UK pensions legislation

Proven ability to drive operational change, process improvement, and transformation

Experience managing client relationships, budgets, and profitability

Strong commercial awareness, including revenue generation and fee negotiation

Excellent stakeholder management and influencing skills

Analytical mindset with strong problem-solving capabilities

If this sounds like your ideal next opportunity, please apply with your CV and cover letter as soon as possible.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
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