Tax Advisor Team Leader

Tax Advisor Team Leader

Based in Hinckley
5 days on site
Paying up to 55k DOE

We are recruiting on behalf of a well-established professional services organisation that continues to expand as demand for its advisory services grows. As part of this growth, an opportunity has arisen for an experienced Tax Advisory Team Leader to lead a technical advice team while continuing to provide high-quality advisory support to clients.

This role combines operational leadership with hands‑on technical expertise. You will guide and develop a team of advisors, ensuring consistent, accurate advice is delivered to customers while maintaining strong performance against service levels and KPIs. At the same time, you will remain actively involved in handling complex technical queries by phone and email.

As Tax Advisory Team Leader, you will oversee the day‑to‑day operation of the advisory team, ensuring workloads are managed effectively and that customers receive clear, practical tax guidance. Working closely with fellow Team Leaders and the Head of Advice, you will support the ongoing technical development of the team and contribute to improvements in service delivery and internal processes.

You will also play a key role in monitoring performance, identifying development needs, and fostering a collaborative and supportive team environment.

• Provide expert tax advice to customers via telephone and email, particularly on complex or escalated queries.
• Lead and support a team of advisors, providing guidance, coaching, and regular feedback.
• Allocate and manage workflow to ensure service levels and customer expectations are met.
• Monitor performance metrics.
• Conduct call monitoring in line with quality standards and deliver structured coaching and feedback.
• Work with workforce planning and demand teams to support productivity and service delivery.
• Identify technical training needs and plan development activity against the team skills matrix.

• Strong technical tax knowledge with the ability to handle complex advisory queries.
• Experience leading or mentoring a team within a technical advisory or professional services environment.
• Confidence in managing workloads and allocating tasks to meet service demand.
• A collaborative approach and the ability to build a positive team culture.

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.