Student Engagement & Development Officer

The Student Engagement & Development Officer role will form a key part of the Residence Life team by supporting both the Student Engagement & Development team and the wider section. The role focuses on fostering safe, inclusive communities in university accommodation, enabling students to develop desirable attributes and academic success.

• Support the Lead Residence Life Manager in managing a comprehensive programme of events and activities to engage residents, build community and enhance the residential experience.
• Support the E&D team in planning and delivering the E&D programme, aligning with University and departmental priorities.
• Lead the planning, organisation and project management of larger‑scale events, including risk assessments, booking arrangements, administrative activities, liaison with external providers and budget management, in line with policy.
• Delegate appropriate roles to E&D staff for event planning and delivery, ensuring staff are briefed and act as the main contact.
• Liaise with wider teams (EFM / ACS, the University, and the Students' Union) to support event organisation and delivery.
• Complete event evaluations, collecting data such as attendance, student satisfaction and impact, and prepare reports for internal planning and external reporting.
• Coordinate regular evaluation reports summarising key measures of the E&D Programme (e.g., student satisfaction, attendance, impact, budget position) for the Lead Residence Life Manager.
• Support the Lead Residence Life Manager in managing a delegated events budget, monitoring spend, and making balanced decisions regarding cost, impact and value.
• Contribute to the annual E&D service review, providing recommendations for service improvement based on student feedback and sector benchmarking.

• Collaborate creatively with the Lead Residence Life Manager and ACS UNICUS Marketing and Communications colleagues.
• Support the development and implementation of E&D marketing and communications, including articles and promotion via webpages, newsletters, e‑mails and social media.
• Analyse longitudinal feedback from students and stakeholders, summarising data in formatted reports.
• Liaise with ACS Marketing and other Residence Life areas to support the annual review of Residential Life webpage content and implement updates.
• Contribute to short/medium‑term projects related to service improvement initiatives.
• Maintain up‑to‑date knowledge of best practice in the HE sector, researching and networking to develop new ideas and contribute to working groups.

• Line‑manage two E&D Coordinators (G5), including objective setting, performance reviews and regular one‑to‑one meetings.
• Provide support for event delivery, marketing and promotion, acting as a point of escalation for the Residence Life Engagement inbox and for Star Rez/Staff Savvy database management.

• Deputise for the Lead Residence Life Manager as appropriate.
• Represent Residence Life and ACS at relevant meetings and events (e.g., Open Days, Housing Fair, Activities Fair, Arrivals Weekend).
• Maintain a flexible approach to duties, adapting to changes in service and sector.
• Adhere to the professional behaviours set out in the staff code of conduct and support ethical decision‑making, embedding the University sustainability strategy where possible.
• Perform any other duties commensurate with the grade of the post.

• Essential: Good honours degree (or equivalent experience).
• Essential: Knowledge and understanding of current issues and context within Higher Education.
• Essential: Excellent interpersonal, presentation and communication skills.
• Essential: Experience of designing, organising and managing complex events, including budget management and risk assessments.
• Essential: Excellent IT and media skills, including internet and creative packages.
• Essential: Excellent record‑keeping skills, processing data (including student feedback) to inform decision‑making.
• Essential: Effective organisational and time‑management skills to prioritise a varied workload and meet deadlines.
• Essential: Excellent…