Field Service Manager

Do you take pride in leading engineers and driving service excellence? Are you confident managing field-based teams while balancing customers, safety, and performance? If so, this Field Service Manager role could be exactly what you are looking for. We are looking for a Field Service Manager who enjoys developing high-performing engineering teams while delivering safe, compliant, and high-quality service.

• Competitive salary plus performance-based bonus (where applicable)
• Company car or car allowance and expenses (where applicable)
• 25 days annual leave plus bank holidays
• Pension, life assurance, and wellbeing support
• Hybrid working with autonomy to manage your area

• Lead, develop, and performance-manage Field Service and Residential Engineering teams, ensuring capability, engagement, and service cover
• Regularly visit customer sites to build strong relationships, identify opportunities for service improvements, drive upsell activity, and generate new business opportunities
• Ensure safe, compliant service delivery aligned to customer, contractual, and health & safety requirements
• Own operational and financial performance, including engineer utilisation, cost control, and SLA delivery
• Build and maintain strong customer relationships through performance reviews, service updates, and improvement plans

• Experience managing field-based or site engineering teams in a service environment
• Strong knowledge of cranes, conveyors, automated material handling equipment, and warehouse automation systems
• Strong people leadership skills across geographically dispersed teams
• Confident communication with engineers, customers, and senior stakeholders
• Commercial awareness, including budgets, margins, and cost control
• A recognised engineering qualification (NVQ, C&G, ONC, HNC or similar)