General Manager

General Manager

Park Village, Sheffield | Flow Student

Location: Sheffield

Salary: £40,000 per annum

Contract: Permanent, full time

Reporting to: Regional Operations Manager

Flow Student provides modern, affordable student accommodation across the UK, with sites in cities including Sheffield, Liverpool, Coventry, Nottingham, Canterbury, Bradford, Preston and Sunderland. Every Flow Student property is fully furnished, has all bills included and sits close to campus, giving residents a straightforward and comfortable base for university life.

The brand is built around a simple promise, that student living should be easy rather than complicated. Sites offer strong communal spaces, secure access and responsive on the ground teams, and the Sheffield portfolio, including Park Village, Truro Works, Westhill Hall and The Moor Studios, is a core part of that offer. Park Vilalge sits within this growing Sheffield presence, and the General Manager for this site plays a central role in delivering the Flow experience to residents day to day.

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham and Glasgow. The business develops and manages residential, student accommodation and industrial assets, and Flow Student forms part of this wider portfolio.

MCR Property Group is seeking an experienced and commercially minded General Manager to lead the day to day operation of Park Village, Sheffield, one of the Flow Student sites within the region. Reporting to the Regional Operations Manager, this is a hands on leadership role with full accountability for resident experience, occupancy and revenue performance, compliance, income collection and team leadership at the site.

The role also carries a wider business support remit, supporting operational standards and reporting across other accommodation sites in the Sheffield portfolio when required.

• Take full ownership of the day to day operation of Park Village, ensuring the building is safe, well maintained and presented to a consistently high standard.
• Lead the on site team, including cleaning, maintenance and security functions, ensuring service standards are upheld at all times.
• Conduct regular audits and operational reviews, identifying opportunities for improvement and acting on them.
• Ensure full compliance with statutory and regulatory requirements, including health and safety, fire safety, environmental standards and the ANUK or Unipol Code.
• Maintain accurate operational records and reporting for the site, and contribute to consistent reporting standards across other Sheffield sites where required.

• Build a service led culture where resident satisfaction sits at the heart of every decision made on site.
• Monitor resident feedback closely and put improvement plans in place where needed.
• Ensure the team delivers a professional, responsive and solution focused service at all times.
• Manage complaints and welfare related matters sensitively and effectively.
• Develop strong working relationships with local universities, student bodies and community partners.

• Drive strong occupancy and revenue performance for Park Village throughout the letting cycle.
• Work closely with central marketing and lettings teams on pricing strategy, monitoring market trends across the Sheffield student market.
• Oversee site events and viewings, and deliver resident engagement initiatives that support retention and renewals.
• Report regularly on occupancy, revenue and costs, using data to inform decisions and improve performance.

• Lead on rent collection and income protection for…