Operations Manager

Overview

As Operations Manager, you will work closely with the School Manager to lead a wide range of operational support activities which are crucial to the efficient and effective running of the School, ensuring compliance with University regulations and legislation where relevant.

You will manage the operations team and the broad range of activity they cover including Executive support, HR and staffing, estates, health and safety, business continuity, and where applicable, reception services.

It is essential that the post-holder has strong communication skills, has excellent organisational and problem solving skills and is able to lead, develop and motivate a team

• Deputise for the School Manager as required, including attending relevant meetings and leading on strategic initiatives.
• Lead and motivate the School’s operations team to ensure delivery of high quality support. The service will include executive support, HR and staffing, estates, health and safety, business continuity, information management and where applicable, reception services.
• Manage and oversee the School’s people management functions in close partnership with HR colleagues, including staff contract management, staff recruitment, the Staff Review and Development Scheme and promotion processes, liaising with the Faculty HR team as required.
• Lead on all estates matters on behalf of the School, in close partnership with Estates and Facilities Management, resolving issues and providing project management support.
• Support optimisation and effective utilisation of post award research funds, including management of complex grants/ large portfolios.
• Lead on Information Management processes for the School, including developing the School’s information asset register, ensuring compliance with University regulations and relevant legislation, and line managing the School’s Information Champion.
• Strategic oversight of business continuity management leading the development and implementation of arrangements within the School.
• Lead on annual academic workload planning for the School, liaising with colleagues.
• Take delegated responsibility for budget management from the School Manager where agreed and appropriate .
• Support One University activities in the School including work around Athena Swan accreditation.
• Carry out other duties, commensurate with the grade and remit of the post.

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Educated to degree level (or equivalent experience).

Application/interview

Previous experience in a professional role, ideally within a Higher

Education or similar environment

Application/interview

Experience of successfully managing and motivating a team and aligning day-to-day work and goals with local priorities

Application/interview

Excellent communication skills, both written and verbal, including the ability to communicate productively with staff at all levels and explain complex information clearly

Application/interview

Ability to assess and organise resources, and plan and progress work

activities within required deadlines

Application/interview

Understanding of Higher Education policy and operational environment, and knowledge of relevant systems, policies, legislation and quality standards

Application/interview

A creative and flexible approach to problem-solving, with an appreciation of longer term implications

Application/interview

Experience of high quality administrative and business support within a complex organisation including evidence of implementing service improvements

Application/interview

Excellent customer service skills, with experience of responding efficiently and effectively to enquiries

Application/interview

Experience of to work flexibly and collegiately to achieve…