Team Leader, Management

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team.

With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant.

Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities

In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store.

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

As you step into your new role as team leader, you’ll begin with a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your prior experience, pairs you with an experienced Academy Mentor - someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their full potential.

This immersive environment is designed to equip you with the essential skills for your new role and set you up for long-term success.

Our Difference Maker Academies are stores located around our trading area which have excellent operating standards, along with management teams in place that have a real passion for helping colleagues develop and reach their potential.

You’ll be able to claim expenses for any additional travel incurred whilst you’re attending an Academy store.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts
  - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend
  - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition
  - we celebrate our colleague’s achievements both personally and professionally
• Personalised learning and development
  - with easy access to a wide range of training programmes
• Paid time for volunteering
  - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies
  - to help you feel fully supported during any significant life events.

  Wellbeing

• Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – to support you and your family when you need it the most.
• Healthcare Cashplan
  - your wellbeing is important, so you’ve got the…