Service Designer

Position: Service Designer (Ref: 21659)
Location:

Staffordshire, UK;
City of Westminster;
Scotland;
Wales, UKSalary: 42,914 - 53,081 per year Employment:
Flexible Category: ITPosted:
Valid to:
Apply:  HM Courts and Tribunals Service Job summary

This position is based nationally.

Job description

Introduction HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice.

If you’re interested in developing a career with a real purpose, please apply.

Job Description We’re looking for a Service Designer who is passionate about designing digital services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users. The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As a service designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.

This role will involve leading on the service design for a product or service, working with interaction design, content design and user research professionals to deliver user-centred solutions.

Key Responsibilities We are looking for a service designer with an interest in:
Designing systems based on user needs who can identify the simplest of a variety of approaches

Interpreting the needs of technical and business stakeholders and managing stakeholder expectations to influence user-centred change

Making and recommending decisions, building consensus between services or independent stakeholders around user-centred solutions to design challenges

Bringing people together to form a motivated team Identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring HMCTS and cross-government design and service standards are being met You’ll be expected to:
Design services that work for different users across the various channels we offer for court and tribunals service journeys, developing service journey maps, service blueprints and high-level prototypes Work with judges, operational leaders, technical teams and other key stakeholders to facilitate the co-design process; developing a deep understanding of their needs, managing expectations and agreeing service propositions Work as an embedded team member within agile delivery teams, helping manage and visualise outcomes, prioritise work and develop service roadmaps from minimum viable products to full live services Be an active member of HMCTS’ user-centred design community, collaborating with others and using your experience and specialist knowledge to coach and mentor others Support other designers and take an active role in your own development, building your experience through shadowing, goal-setting, coaching/mentoring and developing a wider understanding of design approaches, tools and techniques and what’s appropriate for different settings Actively participate in user research, factoring…