Senior Service Designer

Position: Senior Service Designer (Ref: 21997)
Location:

Staffordshire;
City of Westminster;
Scotland;
Wales Salary: 58,511 - 70,725 per year Employment:
Flexible Category: ITPosted:
Valid to:
Apply:  HM Courts and Tribunals Service Job summary

This is a Nationally based role

Job description

We’re looking for a Senior Service Designer who is passionate about designing digital services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users. The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As a service designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.

Key Responsibilities:

We are looking for a senior service designer with a track record of: designing systems for use across multiple complex services based on user needs and can identify the simplest of a variety of approaches interpreting the needs of technical and business stakeholders, managing stakeholder expectations and hosting difficult discussions in the team and with senior stakeholders to influence progress. making decisions characterised by medium levels of risk and complexity and recommending decisions as risk and complexity increase, building consensus between services or independent stakeholders.

bringing people together to form a motivated team and help create the right environment for a team to work in, mentoring and developing the team as needed. leading the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Skill level: expert) identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring standards are being met.

Essential Skills You will lead on the service design for a complex product or service, as part of a user-centred design and research team.

You’ll be comfortable working autonomously to help key stakeholders such as judges, operational leaders, service managers and programme directors understand the importance and value of a user-centred approach to designing court and tribunals services. An expert in evidence- and context-based design, you’ll use insights from research to find, test and refine the best solutions to meet user and business needs across whole user journeys.

An advocate for a user-centred approach, you’ll give direction on tools, teams and methods needed to solve user problems and play an active role supporting others in our growing community of practice. You’ll coach, mentor, train and develop other designers, supporting the growth and development of the design team and creating the right conditions for supportive communities of practice to grow and thrive.

An experienced and credible strategic thinker, you’ll lead the design, communication and implementation of service strategies and approaches. You’ll evaluate new and existing services against strategies, frameworks, design systems and policies to ensure that user and business requirements are met (and articulate what happens if they aren’t). You’ll work closely with other designers, researchers, analysts and technical experts to help our users complete their goals…