Organisational Resilience - Service Manager

Job summary

We are seeking an exceptional leader to become our Organisational Resilience (Service Manager) providing strategic leadership for Emergency Preparedness, Resilience and Response (EPRR), business continuity and organisational resilience across the Trust. This is a high-profile role with direct responsibility for leading the Trust's approach to preparedness, response and recovery, ensuring we can continue to deliver safe patient care during major incidents, service disruptions and wider organisational challenges.

Reporting to the Chief Operating Officer as the Accountable Emergency Officer, you will provide expert advice to Executive Directors, senior clinical leaders and Trust committees while leading the Trust's EPRR assurance programme and resilience agenda. You will lead a specialist team, work closely with clinical and corporate services, and represent the Trust across local, regional and national resilience partnerships. You will be equally comfortable working through others on operational issues, developing strategy, providing assurance and supporting command arrangements during business continuity issues incidents.

Main duties of the jobWe are looking for an experienced operational leader who can demonstrate:

Significant management experience within a complex healthcare or equivalent organisation.

Experience of emergency planning, business continuity or organisational resilience.

Strong leadership, influencing and partnership-working skills.

The confidence to operate effectively with senior leaders internally and external system partners.

This is an excellent opportunity to shape and strengthen resilience across one of the NHS's leading teaching hospitals and to play a pivotal role in protecting services for patients, staff and communities.

About us Sheffield Teaching Hospitals is one of the UK's largest NHS Trusts, serving patients across Sheffield, South Yorkshire and beyond.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Details Date posted
29 September 2026

Pay scheme

Agenda for change

BandBand 8aSalary
57,528 to 64,750 a year

per annum

Contract Permanent Working  pattern

Full-time

Reference number
190-2084-DIRJob locations

Northern General Hospital Herries Road Sheffield S5  7AU
United Kingdom Job description

Job responsibilities

Please view the attached

Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities

Please view the attached

Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential First Degree or equivalent

Post graduate module / qualification or equivalent

Working towards an Emergency Planning qualification

Desirable

Emergency Planning / Business Continuity qualification

Management and Leadership qualification

Experience

Essential

Experience of leading and managing a similar large operational service ideally within an Acute NHS or wider healthcare sector setting

Experience of building a team and developing strong relationships across a wider organisation

Experience of leading and delivering large scale service improvement or change initiatives including service redesign, including business case writing…