Director of Property Services

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctury is seeking an experienced leader to join our business and make a lasting difference for our customers. The successful candidate will set the strategic direction for repairs and maintenance, compliance and reinvestment operations. They will lead services that keep homes safe and well maintained, while delivering quality and value for money.

Reporting to the Chief Customer Officer, the role will lead large, complex and geographically dispersed services across Sanctuary Group, with the scope to influence at the highest level. Championing the customer voice and using customer insight to drive improvement, this role will inspire high-performing teams and ensure Sanctuary continues to meet its regulatory responsibilities and consumer standards. This is an opportunity for an accomplished leader to deliver meaningful change at scale.

• Directing operational reinvestment programmes, ensuring investment decisions deliver value for money and improve the quality, safety and experience of customers' homes
• Leading national compliance services and maintaining robust contractual frameworks that meet all relevant regulatory and legal requirements, keeping customers safe
• Leading the collection and maintenance of accurate stock condition information and overseeing a rolling five-year programme of asset requirements, ensuring investment is informed by both asset intelligence and customer needs
• Providing strategic oversight of third-party contracts, with a clear focus on safety, quality, performance, commercial value and customer outcomes
• Influencing the procurement, development and management of property maintenance, asset and reinvestment contracts
• Maintaining effective control of operational budgets and providing clear reporting to senior leadership, executive teams, boards and other key stakeholders
• Building strong relationships with internal teams, customers, local authorities, elected representatives, contractors and sector partners
• Providing visible and effective leadership across a large, geographically dispersed service, creating a safe, inclusive and performance-focused culture, where colleagues understand their role delivering great customer outcomes
• Representing Sanctuary at national, regional and local levels, contributing to the development of asset maintenance, compliance and safety policy and best practice

• A degree, management qualification or relevant professional qualification, preferably in a business-related subject, or equivalent knowledge, technical competence and experience
• A full, current driving licence and the flexibility to travel regularly
• Substantial leadership experience within property maintenance, surveying, asset management, reinvestment or contracting
• Proven experience of developing and implementing strategy within a large and complex organisation, with evidence of translating strategy into improved customer and service outcomes
• Demonstrable commercial acumen, including the ability to deliver strong results, service improvement and value for money
• Extensive experience of budget preparation and financial control
• Strong leadership and…