Regional People Manager - North

We Buy Vintage  is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country.

In three years, we’ve grown from a pub-table idea into an eight-figure business, with a headcount that has grown from 30-100 in the last 2 years, we’re on a mission to make We Buy Vintage  a brand everyone recognises.

We're looking for two experienced Regional Managers to manage our growing field-based Buying teams – one covering the North and one covering the South.

You don't need to be an antiques or jewellery expert – you need to be an excellent people manager.

You'll have overall people-management responsibility for the Buyers within your region, leading a large, geographically dispersed team working across Roadshows throughout the UK.

You'll be responsible for making sure your people are well managed, supported and performing at their best. That means being close enough to the operation to understand what's happening on the ground, while taking ownership of the people side – from regular 1:1s and probation reviews through to development, performance management and the more difficult conversations that may arise.

You'll work closely with our Regional Leads, who are experienced Buyers with strong visibility of what's happening day-to-day in the field. They'll be an important source of operational insight, feedback and support, helping you stay connected to performance and standards across your region.

You'll report to our Head Buyer and work closely with our Head of People on more complex people matters and our Head of Training & Development to identify and address training and capability needs.

• Take overall people-management responsibility for all Buyers within your region.
• Build strong relationships with a large, geographically dispersed field-based team.
• Hold regular 1:1s, probation reviews, performance conversations and other key people meetings.
• Set clear expectations around performance, behaviours and standards.
• Recognise and reinforce great performance.
• Make sure people receive regular, useful feedback and understand how they're performing.
• Support the development and progression of Buyers across your region.
• Create a culture where people feel supported while also understanding what's expected of them.
• Maintain strong visibility of engagement, morale and any emerging people issues across your team.

• Maintain a clear understanding of individual performance across your region.
• Identify and address performance concerns early rather than allowing issues to drift.
  
  Confidently give constructive feedback and have difficult conversations when they're needed.
• Manage probation concerns and underperformance fairly and consistently.
• Agree clear expectations and improvement actions and follow these through.
• Work closely with the Head of People on more complex performance, conduct or employee-relations matters.
• Maintain appropriate records of key people conversations and actions.
• Balance supporting individuals with holding them accountable for delivering the standards expected.

• Build a close working relationship with the Regional Leads operating across your area.
• Use their day-to-day visibility and experience to understand what's happening across Roadshows and within the Buyer team.
• Maintain regular communication with Regional Leads around performance, standards, operational challenges and emerging concerns.
• Make sure feedback from the field is acted on appropriately.
• Support Regional Leads in providing day-to-day guidance and…