Communications Assistant

Communications Assistant

£29,000 per annum

Bedford

Fixed Term Contract 18 months

Hybrid Working

The Communications Assistant will support our communications and media function, including our corporate press office, digital communications and consumer-facing media activity. You will be expected to work closely with brand, marketing, social media, editorial, stakeholder colleagues and more, to help the team deliver excellent and impactful communications across channels and to different audiences.

This role offers opportunities to gain experience across a number of communications areas, while providing vital administrative and tactical support as needed.

• Provide administrative support for the communications team, including: raising purchase orders, logging media enquiries, managing the media inbox and maintaining media lists.
• Support with the drafting of engaging press notices and media pitches to promote our tools and services and grow our brand.
• Support with the drafting of responses to reactive media enquiries, to help us manage our reputation effectively.
• Identify and develop case studies for use in digital and print communications to bring to life the positive outcomes for customers of engaging with our tools and services.
• Work with colleagues to put together high-quality multimedia content.
• Support the team to prepare MaPS spokespeople for media and other external engagement opportunities, making sure they have the information they need to advocate for Money Helper and reach the widest possible audiences including people with low financial wellbeing.
• Support the team to develop a keen understanding of our audiences and develop plans to reach these.
• Monitor, analyse, and report on engagement metrics to measure the effectiveness of campaigns and strategies.
• Any other reasonable duties as required within communications or the wider Customer Engagement function.

• Excellent communication written and verbal communication skills, with superb attention to detail
• Highly developed administration skills, ideally gained through project and/or team support
• Good working knowledge of Microsoft 365, with experience of social media tools such as Hootsuite being an advantage
• Experience of working with and delivering multi-channel communications plans to reach target audiences
• A strong interest in improving financial wellbeing

• Social media management
• Experience with in the communications field, with a particular focus on trade press, consumer media, and/or digital communications
• Experience of generating positive publicity and profile raising
• Experience of working with outlets outside of “traditional news” channels, such as longer-lead interest magazines, commercial/day-time TV shows and drive-time radio programmes
• Experience of using media management and campaigns to launch or build engagement with a brand
• Experience of building and maintaining relationships with media, broadcasters and other stakeholders

• Strong customer focus and a commitment to high standards of quality and performance; attention to detail
• Deeply collaborative and able to work with people at all levels and across functions to deliver great work
• Hard-working, autonomous and results driven
• Good team member, with the ability to build effective working relationships with colleagues and stakeholders
• Excellent verbal and written communications

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring – We care about our colleagues and the people whose lives we are here…