QA Systems

Reports to:

QA Manager, (Deputise for QA Specialist / QA support)

The QA Systems person is tasked with the maintenance of the internal audit system and the HACCP System. Investigation and resolution of customer complaints, and drive through improvement following identification of trends. Conducting traceability exercises and mock recalls. Project work i.e. complaint reduction. Complete KPI reports. Management of lab samples. Maintenance and management of document control. Maintenance and Calibration of equipment.

Ensure an effective internal audit programme and corrective and preventative actions:

• Schedule audits, and Issue audit packs of areas to be audited to relevant auditors
• Review audits on completion, feedback improvements to auditors and risk assess frequency
• Chase any outstanding audits, and escape if necessary
• Transfer action points to Corrective and Preventative action list
• Champion root cause analysis and agree actions and timescales with relevant people
• Chase outstanding non conformances and escape if overdue

Ensure an effective HACCP system is in place:

• Attend corporate HACCP meetings
• Review the HACCP plan to meet corporate and customer requirements.

Ensure timely processing and resolution of customer complaints. This will involve:

• Investigate customer complaints using production history
• Report findings to Quality Assurance Manager/Customer QA Manager
• Review complaints for trend, and implement correcvtive and preventative actions as necessary. Communicate trends to QA & Production Manager
• Hold monthly complaint reduction meetings, and collate any actions into a Complaint reduction plan

• Conduct and present traceability excersises according to schedule, as well as during audits & visits
• Present the following areas to auditors / visitors:
  Complaints, internal audits, & product recall. Calibration records.
• Deputisation of QA Specialist / QA support with regard to the daily routine concerning quality and process related matters
• Conduct investigations based on questions from QA manager or other departments
• Carry out document control, and communicate any changes to the training department
• Log samples for the external lab, and arrange curriers. Ensure sufficient lab supplies
• Complete Weekly internal KPI reports, and customer KPI reports on request
• Complete internal audits
• Any other reasonable request from Line manager

Key Internal Networks

Report and elevate to QA Manager. Source explanations of modification proposals from submitting department. Discussion of modification proposals with Quality Assurance Manager. Consultation with customer QA Managers / specialists concerning customer complaints. Present research and reports, and hold complaint reduction meetings. Help in giving training and instruction to employees. Assist in customer visits and dealing with customer queries, and present topic of responsibility in audits.

Stakeholders

QA Inspector, Shift Manager, Process Supervisor, Packaging Supervisor

Good communication skills and a can-do attitude. Ability to challenge existing standards, and persistence to ensure improvements are made. Supervisory experience is a plus.

A good level of general education with, as a minimum, Maths and English GCSE (or equivalent)

An industry recognised QA qualification/training would be desirable

Chemical training, H+S, HACCP, GMP and Food Safety is desirable

Internal audit training is desirable

Degree in Food related subject's desirable

2 + years in a Quality food manufacturing role.

Knowledge of MS Office and SAP / SCADA Root cause analysis

Internal / Lead auditor training

HACCP Level 3

• We do the right thing every time, even when no one is looking

• We embrace differences and make it safe to be ourselves because we all count

• We think like leaders and act like owners

• see the bigger picture and become stronger by putting our heads together

• We challenge ourselves and each other to find better ways to do things, raising the bar for what’s possible