Technical Quality Coach - Commercial

Company:
Government Recruitment Service
Salary: £32,027 to £32,027 a year

Hours:

Full-time

Location:

Gillingham (Kent)
Job type:
Permanent
Posting date: 30 Oct 2026
Closing date: 15 Nov 2026

Are you passionate about maintaining high standards and ensuring consistency in vehicle testing and compliance?

Do you enjoy working independently while building positive relationships with customers and industry partners?

Can you provide clear, professional advice and guidance to support quality service delivery across a national operation?

If so, we’d love to hear from you!

The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of statutory vehicle testing of Heavy Vehicles across the Driver and Vehicle Standards Agency (DVSA). Working closely with Authorised Testing Facilities (ATFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, and consistent testing outcomes.

Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

DVSA roles:
Driver and Vehicle Standards Agency - Department for Transport Careers

As a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer-focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Vehicle Standards Assessors colleagues, ensuring consistent application of operating instructions and supporting the delivery of high‑quality customer outcomes.

Your responsibilities will include, but aren’t limited to:

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.