Counter Manager

Counter Manager – The Ordinary (Selfridges – Oxford Street)

Base pay range:
This range is provided by Artisan People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales.

• Drive sales through effective customer engagement and expert product knowledge.
• Achieve and exceed sales targets, implementing strategies to boost performance.
• Provide personalised consultations, educating customers on the benefits of the products.
• Maintain a deep understanding of the product portfolio.

• Ensure the counter is impeccably presented and stocked at all times.
• Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines.
• Monitor and report on sales performance, customer feedback, and market trends.

• Act as the face of the brand, upholding the brand’s prestige and values.
• Build and maintain strong relationships with store staff and customers.
• Coordinate with marketing and PR teams for in-store events and promotions.

You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast‑paced, high‑pressure environment.

Mid‑Senior level

Full‑time

Management and Sales

Retail Luxury Goods and Jewelry