Store Manager, Retail & Store Manager

Overview

We are looking for an amazing Store Manager to lead our lovely Sheffield team. As a Store Manager at Lucy & Yak, your role is to inspire, manage and drive the success of your store by motivating your team and building a community. You will demonstrate outstanding brand experiences whilst seizing and creating commercial opportunities. Within your role you will train, develop and motivate your team to excel in all areas from day to day operations to smashing your store KPIs.

As Store Manager you will ensure your store always embodies Lucy & Yak’s ethics and ethos in all areas, from Visual Merchandising to Customer Service.

• Provide strong management, fostering a positive and collaborative work environment. Motivate and inspire your team to achieve personal and collective goals.
• Give instant and consistent positive and constructive feedback to your team to enhance performance. Empower your Assistant Manager to do the same.
• Play a role in the recruitment, training, and development of a high-performing team.
• Manage, train and develop your team. You’ll be a role model of the Lucy & Yak ethos and ensure the brand is always represented in the best way possible.
• Be customer obsessed and become an expert on all things Lucy & Yak – from products and sizing, to sustainability and ethics.
• Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates memorable experiences.
• Be the final point of escalation for customer queries and issues within your store, ensuring they are addressed promptly and with a focus on customer satisfaction.
• Drive and motivate your team to meet sales targets and KPIs through incentives and training.
• Implement strategies in collaboration with your Assistant Manager to drive sales growth and enhance the customer journey.
• Oversee day-to-day retail operations, including staffing, visual merchandising, and administration.
• Monitor health and safety in store, maintaining high standards and escalating issues as necessary.
• Create and manage staff rotas to ensure adequate shop floor coverage including leave approvals.
• Uphold high standards of visual merchandising that align with the brand's identity and maintain an engaging, accessible store environment.
• Attend weekly and quarterly management meetings.
• Ensure effective stock management in collaboration with merchandising and warehouse teams to optimise inventory levels and stock holdings.
• Minimise stock discrepancies and ensure best-selling product availability wherever possible; implement stock management procedures and stock takes.
• Interpret key performance indicators to drive informed decisions and manage the store budget for resources, equipment and overtime.
• Collaborate with the Head of Retail to execute the retail marketing strategy in stores and create in-store content with your team, including managing your store’s social media platforms.
• Organise, staff and run collaboration events in your store.

• Previous Management experience of 2 years within a customer facing role is essential.
• Friendly and approachable:
  Your demeanour and attitude are infectious.
• Passion for our brand:
  You’re excited about Lucy & Yak's mission, products, and values.
• Dedication to excellence:
  Going above and beyond to ensure customer satisfaction is second nature to you.
• You are exceptional at motivating, developing and coaching a team to success.
• Excellent communication skills.
• Proven ability to drive sales and achieve targets.
• Good knowledge of social media platforms (Instagram, Facebook, Tik Tok, etc).
• Good IT skills – able to use Word, Excel, social media applications and till systems.
• Demonstrate resilience, take initiative and think quickly to resolve emergent issues.
• Experience in mid-long term planning is a bonus.
• Previous fashion retail experience is highly desirable but not essential.

• Salary based on experience
• Based in Sheffield
• 37.5 hours per week
• Although this role does not have a closing date, we reserve the right to close the advertisement if we receive a large number of applications.
• Internal Applicants:
  Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.