Senior Sales Consultant

Molton Brown is an icon of uniquely British style, founded on South Molton Street, London in 1971. Today, it is a leading global brand in Kao's cosmetics portfolio, growing from small-scale artisans into an international fragrance brand with a presence in stores, websites, travel retail, luxury department stores and prestigious hotels worldwide. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have iconic status.

Kao and Molton Brown are committed to integrity, craftsmanship, artistry and delivering a quality experience to our consumers.

The Opportunity:

We are looking for an experienced Senior Sales Consultant to help lead the Meadowhall Store in Sheffield on a full-time (30 hour) basis.

As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs. You will model strong leadership, coaching and training, and act as a brand ambassador by delivering our customer service program and providing detailed product knowledge to customers. You will ensure our sales consultants have the tools to convey the brand experience, using a personalized selling approach that covers the customer journey from start to finish, including providing sensorial experiences through signature services such as fragrance consultations or hand and arm massages.

You will also assist the team with general store tasks, including stock management, cleaning and replenishment.

• Oversee the running of the sales floor and motivate the team to achieve store sales and KPIs.
• Coach, train and develop sales consultants; model and deliver the principles of the customer service program.
• Provide detailed product knowledge to customers and ensure team tools enable high-quality service.
• Deliver personalized selling experiences and sensory services (e.g., fragrance consultations, hand and arm massages).
• Assist with stock management, cleaning and replenishment to support store operations.

The ideal candidate will have a minimum of 2 years experience in retail, with supervisory experience. You will have excellent communication skills, the ability to influence and motivate a team to achieve store and personal KPIs, and a high level of personal grooming standards. You should have a passion for luxury, champion our brand values, and be flexible in working arrangements to suit business needs.

• An hourly rate of £13.60
• A 50% staff discount on Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday
• A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown items
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Ongoing development and opportunities to enhance your skills
• A company where your voice will be heard and your opinion matters
• Company Pension Scheme
• Learning and development opportunities within our business and across our brands

Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a difference in people’s lives with high-quality products and services. The Kao Way guides us to act with integrity, drive innovation, and treat each other with trust and respect. We work to maintain ethical standards and corporate values across the organization.

How we work:
We have been selected among the World’s Most Ethical Companies for 19 consecutive years, reflecting a purpose-driven culture with strong values. We work collaboratively to achieve our goals and deliver the best for our customers.

Hiring Process:
Kao embraces diversity and individual personalities, welcoming applications from all areas of the global community.