Services Assistant

Responsibilities

• Always being on hand to serve and support customers on our checkouts, self‑service tills, kiosks and petrol stations, answering questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Safely moving and retrieving trolleys in our customer car parks.
• Working flexibly across the store as needed.

• Friendly and welcoming with genuine enthusiasm for helping customers.
• Happy to work in a fast‑paced, physical and high‑energy environment, thriving as part of a team.
• Taking responsibility for owning tasks and using initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – fully trained in a variety of skills, with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do the job brilliantly.
• Having great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

You must be above the school‑leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18years of age.

You must have Right to Work eligibility in the UK.

• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5% of your pension contributions.
• Sainsbury's share scheme – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.