Client Relationship Manager

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.

• Accountable for building and managing relationships with internal customers and external customers such as non‑commercial relationships (hotel operations, health and safety, public health, housekeeping).
• Accountable for nurturing an account to ensure it grows to its full potential.
• Work closely with clients to ensure involvement with their strategic planning and how we can support.
• A good working knowledge of product creation & delivery, change control, product definition and change management processes.
• Excellent communication and interpersonal skills, with influencing and engagement skills.
• Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
• Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
• Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
• Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
• Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
• Source products in response to clients' requests and use this information to anticipate future needs.
• Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.

• B2B or B2C sales and customer management experience.
• Experience with in the leisure, retail and/or hospitality industry preferred.
• Demonstrable experience building and developing profitable long‑term customer relationships.
• Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
• Appetite to develop both product and industry knowledge.
• Ability to build strong relationships with both customers and colleagues.
• Experienced negotiator able to manage discussions with a win/win achieved each time.

• Modern open plan office and free onsite parking.
• Monthly profit share bonus scheme.
• Holiday buy‑back scheme.
• Company sick pay.
• Perks at Work scheme.
• Tuck shop snacks / free lunch every Friday.
• Complementary birthday vouchers.
• Subsidised workplace massage.
• Eye care vouchers.
• Employee Assistance Programme (EAP).
• Company social and corporate events.