Energy Account Manager Retention & Insights

We have an exciting new opportunity for an enthusiastic and ambitious Account Manager to join our Marketing and Sales team.

• Contribute to the development of core account management procedures for the department.
• Support the creation and implementation of a structured internal customer handover process that highlights key milestones in the sales journey.
• Assist in establishing systems to proactively monitor and maintain customer account health.
• Help create processes that promote client retention and enable seamless contract renewals.

• Conducting regular reviews with customers to ensure high levels of customer service where all needs are met, and expectations are exceeded.
• Collaborating with internal teams to address client challenges and feedback.
• Ensuring that all customers are provided with accurate proposals, collateral and other information as required.
• Fielding sales enquiries and providing timely customer support.
• Develop excellent relationships with allocated customer contacts working closely with the wider Marketing and Sales department to maximise the customer's experience.
• Continual development of your product and technical knowledge to better understand your customer base.
• Actively contribute and act as a role model to the Electra Link values and behaviours.
• Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities. This includes developing an awareness of their business structure, key contacts and target markets. Stay informed about the latest trends and developments in the energy and new markets as the customer base develops.
• Provide clients with relevant insights and recommendations based on market analysis.
• Lead training sessions and workshops to educate clients on product features and best practices.

• Contributing to the overall sales target by effectively managing contract renewals and cross‑selling relevant services to existing customers. Actively finding new ways to win business from existing accounts with use of our consultative sales process.
• Ensure you have an up‑to‑date Quarterly Accounts Sales Plan, which is clearly communicated, manageable, and measurable.

• Prepare detailed reports on account performance, tracking key metrics and providing updates to management.
• Analyse client data to identify patterns and opportunities for improvement.
• Present findings and recommendations to internal teams and clients to drive continuous improvement.
• Possess at least 3‑5 years’ experience working within the energy and utilities sector.
• Have at least 3 years’ experience in account management or new business development with a strong track record of performance. Proven ability to upsell and grow existing accounts.
• Strong understanding of customers and their needs.
• The ability to adapt to change as we constantly improve our business.
• Ability to understand complex solutions and be able to explain to others in clear and simple terms.

• Experience of consultative selling, ideally within data, software, analytics or consultancy solutions.
• Possesses sound commercial and financial judgement.
• Familiarity with CRM systems and customer support tools.

• Private healthcare for you and your family, including pre‑existing conditions coverage.
• Employee Assistance Programme and Mental Health Cover.
• Company bonus and annual pay reviews.
• Annual training budget and quarterly reviews to support your professional development.
• Electric vehicle salary sacrifice scheme.
• Discounted gym membership through Gymflex.
• Monthly social events organised by our Social Committee.