Client Relationship Manager. LilyLifestyle

Role

Account Manager

Company Director

£36,686 p/annum

Monday to Thursday 8am 5pm & Friday 8am 4pm plus one Saturday a month 8am 12pm

Sheffield S3

To supervise the sales administration team's daily tasks and serve as a point of escalation for any queries about their day‑to‑day activities; to support and help the Company Directors with day‑to‑day operational responsibilities to ensure the business runs smoothly and efficiently; to act as a point of contact for all account customer enquiries.

As an Account Manager, you will play a critical role in driving both client success and business growth by combining strong relationship management with strategic problem‑solving. Acting as the main point of contact for clients, you will ensure their needs are met while continuously identifying opportunities to expand existing accounts and develop new business.

• Manage a portfolio of clients, proactively addressing challenges and resolving issues with a solution‑focused approach.
• Analyse client performance, identify gaps or risks, and collaborate with internal teams to implement effective improvements.
• Diagnose problems, think critically, and deliver timely, practical solutions to maintain high levels of client satisfaction and retention.
• Identify upselling and cross‑selling opportunities, understand evolving client needs, and present tailored solutions that add value.
• Identify new prospects, build relationships, and convert opportunities into long‑term partnerships.

• Commercially minded, proactive, and highly adaptable.
• Strong communication and negotiation skills.
• Ability to balance multiple priorities and use data to inform decisions.
• Confidently engaging with stakeholders at all levels.
• Results‑oriented, able to solve problems effectively and drive sustainable growth across both existing and new accounts.