Account Manager. LilyLifestyle

Account Manager

Reporting to:
Company Director

Salary: £36,686 p/annum

Hours: Monday to Thursday 8am 5pm & Friday 8am 4pm plus one Saturday a month 8am 12pm.

Sheffield S3

To supervise the sales administration team's daily tasks and serve as a point of escalation for any queries about their day-to-day activities. To support and help the Company Directors with day-to-day operational responsibilities to ensure the business runs smoothly and efficiently. To act as a point of contact for all account customer enquiries.

As an Account Manager, you will play a critical role in driving both client success and business growth by combining strong relationship management with strategic problem-solving. Acting as the main point of contact for clients, you will ensure their needs are met while continuously identifying opportunities to expand existing accounts and develop new business.

In this role, you will manage a portfolio of clients, proactively addressing challenges and resolving issues with a solution-focused approach. You will analyse client performance, identify gaps or risks, and collaborate with internal teams to implement effective improvements. Your ability to diagnose problems, think critically, and deliver timely, practical solutions will be key to maintaining high levels of client satisfaction and retention.

Beyond day-to-day account management, you will be responsible for growing revenue by expanding relationships with existing clients. This includes identifying upselling and cross-selling opportunities, understanding evolving client needs, and presenting tailored solutions that add value. At the same time, you will contribute to expanding the customer base by identifying new prospects, building relationships, and converting opportunities into long-term partnerships.

The ideal candidate is commercially minded, proactive, and highly adaptable, with strong communication and negotiation skills. You should be comfortable balancing multiple priorities, using data to inform decisions, and confidently engaging with stakeholders at all levels. Success in this role will be measured by your ability to solve problems effectively, strengthen client relationships, and drive sustainable growth across both existing and new accounts.