Account Manager

Job type: Full time

Locations: Based across Hampshire & Dorset

Hours: Monday to Friday, 40 hours per week

Salary: £37,500 plus commission (uncapped OTE £47,500)

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great‑great‑great grandson of the founder. That long‑term, hands‑on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

As an Account Manager at Elliotts you will take ownership of customer projects from start to finish, ensuring seamless coordination between suppliers, internal teams, and customers. This role goes beyond sales—you will act as a trusted partner, delivering solutions that drive project success while maximising profitability.

• Project Management:
  Oversee customer projects, ensuring on‑time delivery of materials while proactively identifying challenges and solutions

• Customer Relationship Management:
  Build and maintain long-term partnerships, understanding project requirements and providing tailored solutions

• Business Development:
  Expand sales opportunities by increasing customer spend and introducing new product lines relevant to their projects

• Collaboration:
  
  Work closely with branch teams, suppliers, and customers to coordinate logistics, supply chain efficiency, and project timelines

• Commercial Strategy:
  Negotiate terms, pricing, and contracts to maximise profit margins while maintaining a competitive edge

• Performance Analysis:
  Monitor project outcomes, track customer spending trends, and adjust strategies accordingly

• A customer‑first mindset with strong project management skills

• Ability to analyse customer needs and provide effective solutions

• Experience in sales, business development, account management or project management (preferably within the building materials sector)

• Strong communication and negotiation skills

• A results‑driven, problem‑solving approach

• Ability to work both independently and collaboratively across departments

• Full driving license (essential)

• Uncapped commission structure

• Company car for business use

• Private healthcare and 24/7 wellbeing support

• 27 days holiday + additional perks (Christmas hamper, monthly pizza days)

• Pension scheme

• Profit share bonus

• Unlimited learning & development opportunities

• Staff discounts on building materials

This role is ideal for someone looking to take a proactive, project‑driven approach to external sales. If you're ready to drive results and add value to customer projects, we’d love to hear from you!